THB have built their reputation by providing a specialised, reliable and high-quality service which is focused on customers’ needs.
Their whole ethos is based on developing close working relationships with customers so they can build an understanding of the company’s role in achieving their goals and aspirations. They are centred around the belief that the customer is looking for a service that combines quality, efficiency and reliability with a professional, enthusiastic, personal approach and a track record which proves the company can actually deliver
The Company regards effective quality management and control to be of major importance to its business. To ensure effective management of its service provision process, and to ensure regular improvements in customer perception and system effectiveness, the Company has implemented a quality management system (QMS) satisfying the requirements of the international standard ISO 9001 and the National Highways Sector Scheme.
The QMS applies to all operations and activities where THB have direct responsibility and as such they are required to follow the QMS procedures at all times.
The system applies to all activities and operations of the Company, including those activities of contractors and suppliers, over which THB can exert significant influence.
Please feel free to download a copy of our Quality Management System Registration Certificate and our authorised Quality Policy Statement for your records.